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Dear Feilong and Ken
Eileen and I would like to extend to you both our special thanks for the excellent job with our parquetry floor.
As you know, Feilong, it was an unusual and difficult request, requiring, as it did, the high-rise apartment situation with special insurance acoustic underlay conditions, floating mosaic parquetry, etc. Your advice, pricing, rapid quotation, speedy sampling at the job and estimates of time were exceptional - then we cannot fault your skill and care with the removal, installation and finishes!
All in all, this was a job done with speed, competence and skill in aI/ respects. Your happy enthusiasm made it a pleasure to work with you and we will recommend your Company to our friends and to anyone you wish to refer.
D & E Cilento. Friday, 5 July 2013 10:24 AM
Hi Mr Lin
Here is a testimonial from Cathy and me, good luck with the business, and thanks again for the great floor in our home.
I highly recommend the team at Your Rugs and Flooring, We found both the product and craftsmanship to be of high quality and the staff were very easy to deal with.The team installed bamboo flooring in our 2 bedroom unit, both upstairs and downstairs were carpeted, which the team removed and disposed of the old carpet. We also had a tight staircase which the team expertly finished.
We found the whole experience to be great would recommend this company to people looking for an inclusive service.
John Chen. Sunday, 10 November 2013 11.29 PM
Thanks for your efforts today on giving us such a great result, keep up the good work and service.
I will send you a letter over the coming days and as soon as we have finished the room I will send you pictures that you can use on your website or where ever you can help promote your business.
Customer feedback is important I think that you are the type of guy that welcomes feedback, so this is how we saw the business.
Impressed that you gave as a printed quote on the spot, this really did impress us as we have worked with many trades people over the years and getting a quote can take a lot of effort. If I was you I would continue with this practice. So that you know there was another person that we spoke to at the home show before we met you and he came out approx 1 week after you. He was more expensive, took approx 10 days to get the quote. Positive is that he had an office lady who called to see if we were interested in going ahead. We were always going to go with you anyway.
I think most people would like the way you approach things. Nothing appears to be an issue, you come across like you really enjoy mixing with people and enjoy your work life/business. You followed up promptly with emails and information as requested.
If you need any further help with the idea to promote your business then I am more than happy to help you out.
As you are aware, we came across your company's stand at the Brisbane Home Show, and we were impressed with the product knowledge and courtesy shown by Jeff, your representative at the Show.
Prices quoted by your company seemed to be very competitive compared with other displays we saw at the Show.
Now that the' installation has been completed, we must say that we' are very impressed with the final result, and particularly pleased with your professionalism and the quality of your workmanship. The final result has certainly met our expectations, and more. We would also like to comment on the courteous and polite manner with which you treat your clientele. It was a pleasure to have' you at our premises.
We would be happy to speak to anyone personally at any time, who may wish to discuss your company's product and performance.
We wish you the best of luck in the future. Again, thank you for a job well done,
J and C Ongley, Glenview, QLD 4553
Good day Feilong
just a brief note thanking you and your Company for the excellent job you did with the sale and installation of the laminate timber flooring at our home in Springwood.
Our initial contact was made at the Brisbane Home Show, followed up with a quote within 5 days and installation in just under 3 weeks. At no time was there any sales pressure only good old fashioned communication and follow-up (always on time), which we find sadly lacking in many businesses today.
In closing we would give our highest recommendation to Rugs and Flooring and believe if you do business with them you will be very happy with your purchase.
P.S. lf anyone wishes to see installed product you are more than welcome to use our home for display.
Regards, Gary and Eva.
Dear Mr Lin
Thanks for your work. Everything is great.
As I mentioned, I will write a short testimony for your company. Here is what I would like to say:
“I got Rugs and Flooring recently to change my carpeted townhouse to bamboo flooring. They did a marvellous job! The whole process involved ripping off the carpet in the living and dining rooms, stairs, 3 bedrooms and the common area on the upper level, arid replacing them with bamboo.
They managed to complete the work within 2 days and the quality of the workmanship is superb! The quality of the bamboo flooring is very good as well. The price is also very reasonable and competitive compared to other quotes I obtained. They kept the house tidy even though they had to move my furniture out from the rooms.
All in all, I am very pleased with their work and would recommend anyone interested in doing any flooring work to check them out!
Eugene, Tarragindi, QLD
To whom this may concern
I am writing to say thank you for supplying and installing my timber floors. The timber itself is beautiful and the workmanship in installing the timber far exceeded my expectations.
The whole process has been so easy and the installer has gone out of his way to ensure that the timber is laid to my specifications and in a very timely manner. I was very impressed by his work and, his helpful attitude.
I am very happy with the work and would definitely recommend the company to potential customers.
Thanks again, M Latham.
Just a quick note to say how happy we were with the bamboo flooring your company put in for us. Our four bedrooms have been absolutely transformed and we're very happy with the results. Feilong and his team impressed with their professional approach and the speed and care they took in the installation. Again, thanks for the great result.
Paul & Carmen, Wynnum. Wednesday, July 03, 2013 10:51 AM
Today I deposited the final payment to your company account provided on your invoice, which means that the full payment for laying the timber is now complete.
Thank you very much for the wonderful job your team did. I was especially impressed with the work on stairs but I am very happy with the entire Job. Your workmanship and professionalism cannot be faulted. Great work!
Peter Parlett. Saturday 21 January 2012 4:51 PM
To whom this may concern
We bought our laminated floors from the Firm "Your Rugs and Flooring" because they took the time to explain the durability and practicality of this new floating timber/laminated floors.
We were in touch with the Representative of the Firm, Mr. Feilong Lin, who came to our home and gave us a free quote. He showed us the variety of colours helping us to choose the correct one that would match our tile floors. We agreed on the price considering it a fair one due to the quality of the materials and the work involved.
Mr. Feilong Lin has shown us his professional skills as well as his punctuality while working in our home.
We would recommend him to any company or house owner that will like to have this type of flooring in their premises. We are very happy with the results of his work and the guarantee his has given us on his product.
F Gil and M Gil (with signatures), Taigum.
To whom this may concern
We have not hesitation in recommending Mr Feilong Lin from Rugs and Flooring. We found him to be reliable, professional, most helpful and willing to go the extra mile.
His workmanship is tops.
W & V Scott, Mansfield, QLD 4122
Hi Feilong and Ken,
Thank you very much for the new solid timber floor Kempas you finished yesterday. Your work on the stairs is great and the whole floors were done professionally. My wife Jennie will go to your shop this weekend to choose two rugs with light colours, one for the family room and one for the formal lounge room. Please remind the sales person at your shop that we are entitled to have a free rug up to $600 from your shop.
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